Tuesday, August 4, 2009

From Expectation to Exceptional Experience


Utilising Emotional Resilience in Business

If you were to create a movie that exudes the effectiveness you have achieved and the satisfaction you feel about your life in business to date, would the viewers be encountering a story more akin to gliding in a gondola or riding a roller coaster?

It matters little which one you prefer, but it does matter if you expect one and get the other!

A preferred experience is a classic story with expectations met, obstacles navigated and a satisfied happy ending.

If you are demanding the gondolier speed up and lose the other vessels in his wash, or complain the roller coaster is making you sick, then best you look at your expectations and how you are preparing yourself for the ride, especially if this happens over and over again!

Imagine if you could produce and direct your business life movie to be classic story variety as the rule rather than the exception? What would that do for you now in your current role? How would that make a difference to your future effectiveness and satisfaction as well as the fond memories you have of the finished movie?

A favourite movie is one that re-runs as a memory for a variety of occasions. Your movie memory can be a rich reminder in a time of reflection, an uplifting reward in times of trouble and a powerful sample of a tried and true account worthy of replicating for your next production.

To be a favourite it should be professionally produced and well-directed and not necessarily a high budget production. It just takes focus, awareness and flexibility; add commitment and you have a box-office hit!

Deciphering the plot of your best and worst experiences is a good way to start. By re-running each as a movie in your mind you will get the real experience of how your expectations were met, or not, complete with emotions good and bad!

If you are the adventurous type then you will enjoy the exhilaration, if you are a peace seeker then you will appreciate the solace. No matter the specific situation and resultant emotion it is whether you are feeling emotionally resilient throughout that tells the real story, the story that relates you being satisfied with the ending.

Being emotionally resilient is about feeling strength in your core, a strength that comes from a calm place deep within. Having this strength you are most likely to set realistic expectations and be least rattled when things go awry. You know that whatever the situation you have a calm resolve that keeps you clear, alert and flexible as you remain in control.

The movie of your worst experience shows you reacting to the pressures that arise as your not so best self, causing you to expand the risks and as a result, perhaps even multiply the negative consequences. This movie is gripping, the stuff terrifying action movies are made of! Fear and fright, much of which is caused by the experience not meeting expectations!

The best experience movie shows you at your best, able to be the one who is in control and helps to nullify the risks and lead yourself and others through to a satisfying conclusion. Perhaps the story may have dilemmas and dire circumstance, but you move through like a modern day hero or heroine.

It is useful to ask your self, what are the differing circumstances in the design of the two plots? In other words, what circumstances help you to be at your best, your most emotionally resilient self and what drives you off course?

To be a specialist in producing and directing your own classic movie focus on the following 3 elements:

First, have a clear outcome. If you are not clear what you want to achieve through your experience, and what is important to you, then you find it difficult to make decisions in the moment when your movie is being made.

Second, be aware of the environment that you are going into, the possible risks and how to ensure your planning and preparation averts these.

Third, be flexible when you are in the midst of your movie. I am sure you can appreciate that having the first two elements covered makes being flexible so much easier. You are well informed and emotionally prepared for any misadventure or indeed positive opportunity that may arise.

Things can and will go wrong, which gives the plot it's excitement and helps test your effectiveness. A key element is in managing your level of expectation! To be very dissatisfied you must first have a high level of unrealistic expectations.

When you are emotionally resilient you will handle the rigours of business life with ease. In addition to planning and forethought, do as much as you can to care for your brain and body through rest, nutrition, meditation, exercise or whatever helps you feel your best and live your best business life, moving your expectation to exceptional experience!

Noelene Interviewed about Emotional Resilience

This is a 24 minute live interview on Emotional Resilience. Noelene is being interviewed by James Adonis for his Team Leaders Management Development Program on 31 July 2009.
http://www.teamleaders.com.au/

Superman Wonder Woman and Other Hero Personas

From mild mannered mortals to legendary idealists with a call to action and the donning of a costume!

Consider these legendary super heroes and their appeal... What is the attraction?

Perhaps it is the rush of the sudden might and skill to save the day, the attractive figure they cut in their unique hero attire that exemplifies winning, or that you can count on them to be stand up for good over evil when all else is lost!

I wonder if these fantasy figures or alternatively, your favourite hero if you cannot associate with these, has a spark of cool that inspires you to motivation, causes you to associate with them, or wish you could naturally emulate them?

One thing is for sure, as you watch an episode part of you may want their true identity revealed as mild mannered ordinary folk, while the other part never wants it revealed lest the fantasy be ruined.

These two fantasy characters have much in common with many legendary super heroes including their total self-belief and self-confidence, the finesse and ease with which they act out their wisdom and that they consistently achieve a winning outcome.

If you could don the costume or more specifically, the persona, of your favourite super hero, how would that help you in the world of business?

Perhaps you think this is a flight of fancy? Perhaps, but come with me anyway...
In the business context, if I asked you to put on a persona for each of the following, how would you act them out, what immediate behaviours stereotypical of each springs to mind for?...

Bank Teller, Salesperson, Administrator, CEO, IT test analyst, CFO, Marketing Manager and HR Manager.

Now think about each persona and how it may change if this person was to step up when the pressure is on and positively save the day. What do you notice?

What is real is that the persona under normal circumstances does not completely alter when they step up to save the day, but rather it is magnified.

Sometimes they may look different because of the extreme shift. It is almost like they have put on a costume! However, if they are to be real and bring through their super hero persona the thread of that behaviour must be stored away in ready reserve, much like the costume of our super heroes.

Have you ever donned a costume for a party, perhaps somewhat reluctantly at first, and found that you begin to not only take on the persona but really enjoy it? I wonder if you search your memory do you find some extremes of persona came out to play?

You influence every minute with the persona you naturally convey. If you want to positively influence your persona must come from positivity.

If you want to lead and/or sell with confidence and belief then first you must find belief and confidence within you. If not for you personally then for the cause you are stepping forward to defend.

If you can't easily access the necessary attributes of the persona, imagine you are your own super hero and are called upon to save the day. Remember, you don't need to change, you simply need to bring out the best of yourself.

To access this you need either a reason big enough or consequences dire enough. Where are you now on that scale? If you are not motivated to action for yourself, ask yourself, What are my colleagues or clients missing out on when I am not stepping up?

Your world needs you, it is your destiny calling! Be your own super hero! Otherwise your world could be left with a Mickey or Minnie Mouse solution, which may be a laugh, but is unlikely to save the day.

Until next month, don your cape and fly!

Noelene Dawes